Find answers about getting started, bookings, wallet payments, identity verification, and using Mehyar in Iran. Search topics below or jump to a section.
Getting started
How do I create an Mehyar account?
Sign up with your email in the app and verify it from the link we send. You can explore guides before completing identity checks.
Why do I need KYC / passport verification?
Passport upload (KYC) unlocks bookings and wallet top-ups so we can keep payments and travel reservations secure for international visitors.
What should I do before arriving in Iran?
Create your account, complete KYC, and fund your wallet via supported top-up methods so you can pay for hotels, transport, and everyday services on arrival.
Bookings and travel
What can I book in Mehyar?
Search and book flights, hotels, buses, trains, and taxis from the app. You can also browse restaurant menus in the food catalog.
Where do I find my reservations?
After confirmation, open My Bookings to see every reservation in one place.
Can I cancel a booking?
Cancellation policies vary by provider. Check the booking details screen before you confirm, and contact support if you need help after booking.
Wallet and payments
How does the travel wallet work?
Top up your wallet in IRR or supported foreign currencies. Your balance is held in Iranian rials for payments inside Mehyar.
When are payments taken?
Payments are deducted at booking time. When a refund applies, it returns to your Mehyar wallet.
Do I still need a foreign bank card in Iran?
Mehyar is built so visitors can pay for trip services without relying on a foreign bank card for everyday bookings and payments in the app.
Using the app in Iran
Which languages does Mehyar support?
The app and marketing site support ten languages, including English, Persian, Arabic, Turkish, Chinese, Russian, Spanish, French, Portuguese, and Hindi.
Where can I read city guides and travel tips?
Open City guides and Articles from the app or website for practical arrival tips, money guidance, and destination advice.
Need more help?
Still stuck? Email support@mehyar.app and include your account email plus a short description of the issue.
How do I contact support?
Email support@mehyar.app. Include your account email and what you were trying to do so we can help faster.
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